Operational
Alerts
Configure alerts by trade lane, customer, or shipment type. Receive early warning signals on events that impact your cargo.
Proactive Control
Stay Informed
Operational Alerts let you configure notification rules across your organization. Define trigger events and delivery channels to focus teams on exceptions.
- ■ Schedule & Port Changes
- ■ Documentation Deadlines
- ■ Exception Management
Control Tower
Real-Time Monitoring •
Exception Handling
Alert Categories
Choose the operational events that should trigger a notification.
Schedule
ETD/ETA changes, port omissions, transhipment updates, and voyage number shifts.
Port Ops
Congestion warnings, strikes, weather disruptions, or temporary terminal restrictions.
Milestones
Gate-in confirmation, loaded on board, discharged, and final delivery notifications.
Documentation
Draft approvals, original BL availability, VGM deadlines, and invoice issuance.
Configuration Process
Configure your policy once, then let alerts flow automatically. You keep full control of who is informed and how.
1. Define Rules
Set triggers by lane, customer, shipment type, and severity.
2. Select Channels
Choose email, in-app, SMS, or API/webhooks for delivery.
3. Monitor
View triggered alerts in your Customer Hub or external systems.
Example Policy
- Trigger ETD Shift > 24h
- Scope Key Trades
- Recipient Ops Team
- Channel Email & SMS
Delivery Methods
Granular Control
Fine-tune policies to match your operations. Reduce noise while keeping full visibility on critical flows.
- • Filter by trade lane or port pair.
- • Assign to specific business units.
- • Set severity thresholds.
- • Configure quiet hours.